Returns and Restocking: It is our mission to ensure that you love what you buy from us. We do offer a 30-Day Return Policy.
If you are not completely satisfied with an item, you may return it within 30 days of purchase receipt.* The item must be in its original condition and box; including all parts, accessories and packaging. Call us at 1-855-667-8225 to obtain a Return Authorization Number and shipping instructions. Please note that some items may be subject to a 20% restocking fee. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service. Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.
Missing, Damaged, Defective or Incorrect Item Sent Return Policy: If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 5 days of the purchase receipt so that we can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.